World of Claims

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World of Claims

Our eLearning offer for claims assessors

World of Claims is an eLearning offer that introduces the roles, responsibilities and processes within the claims department, and maps out why an effective claims management is fundamental to any insurance company. In order to take their first steps in the claims department, assessors need a basic understanding about the underlying claims philosophy in Life/Health insurance and the principles for a smooth and efficient claims process.

Topics include:

  • The importance and function of claims assessment
  • Processes in the claims department
  • Tools and methods of collection information and data
  • Influence of the claims philosophy on the organisation
  • External influences – Regulatory requirements, legislation

Discover the World of Claims!


Target group: Claims assessors who are new in their job and other interested employees in Life/Health insurance

Location: Online

Fee: EUR 245 (plus VAT where applicable)

Registration: Please get in touch with your local Gen Re contact


Mirko von Haxthausen heads the Gen Re Business School within the Research & Development unit. His team supports Gen Re’s clients by developing and providing seminars, web-based-trainings and publications to meet the various needs of professional education. The product offer ranges from soft skills to targeting group-specific technical topics. Mirko has a special interest in new scientific approaches to learning and teaching as well as to integrate future insurance topics into Gen Re’s seminar portfolio.

Do you have any questions? Please don’t hesitate to get in touch with us.