Gen Re has been meeting its claims obligations for more than 100 years. We are in it for the long term and will be here when our clients need us. 


Gen Re clients don’t have to go it alone. Our Claims team works closely with yours before, during, and after a claim so you can accomplish the best outcome for your insureds.

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Want to improve results? Be more efficient? Better serve and retain your insureds?

Our one-on-one service helps you deliver the best possible claims outcomes. From assisting in your analysis of challenging losses, to helping you get up to speed in a new line of business or new jurisdiction, we are here to help meet your needs. The combination of your technical strength and our industry perspective results in your competitive advantage. 

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What are your concerns?

Does your Property team have an effective and tested Cat plan in place? Has the challenging Casualty environment resulted in an increasing number of limits demands and jury trials? Does your Workers’ Comp team need help navigating emerging issues and medical severity? Will your team benefit from continued professional development? We’re here to collaborate to navigate these challenging times together.

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Looking for timely and relevant information designed to help you be more successful?

In a claims environment that is increasingly challenging and ever-changing, we help ensure you have the information and tools you need to succeed. Our partners have different needs, so we tailor what we know to what you need – giving you relevant information on cutting-edge issues and trends. 

Our Services

The world of Claims continues to face new and difficult challenges. Property insurers are facing challenges on many fronts: increases in materials and costs, labor shortages and changing weather patterns. A single claim might be your largest of the year. The Casualty business is volatile, unpredictable, and long tail: Nuclear verdicts, policy limits demands, and increased bad faith litigation have become the new normal. 

Gen Re Claims is here to help.

Claims Payment

As part of the Gen Re commitment to excellence, our experienced and dedicated Claims team is genuinely there for our clients. Our direct relationship with you eliminates the middleman, ensuring that your claims receive immediate attention: Our standard is to issue your payment within 5 business days – no need to spend time or resources chasing your reinsurance recoverables. 

Claims Reviews

We provide you with knowledge and information designed to fit your needs. Our claims reviews provide meaningful observations and feedback on individual losses, claims handling practices and operations.

We will focus our review on what matters most to you – claims adjustment, reserving, operational reviews, etc.

Dedicated Contact

We see large losses every day from across the industry, and we share our knowledge and perspective with our clients. Your assigned Claims Executive will work closely with you to ensure that you have the resources and information to help you make the best decisions for your business.

Put our knowledge and expertise to work for you.

Technical Resources

Our Casualty and Workers’ Comp teams provide technical expertise in a variety of subject areas, from individualized training on a new line of business, to acting as a sounding board on difficult and unusual claims, assisting with expansion into new jurisdictions, and third-party administrator vetting.

Our Property team provides insights on coverage, claim adjustment and assessment, salvage and subrogation, and litigation – and more. We also have experience with experts and consultants throughout the country who can respond quickly when expert technical knowledge and speed is critical. 


We host training workshops, Claims Roundtables, and Webinars for clients to refine their technical claims capabilities, allowing them to stay abreast of and engage in thought-provoking discussions on trends and special-interest topics with insurance and reinsurance industry peers.

We’ve spoken on topics such as these: Emerging Issues, Social Inflation, Nuclear Verdicts, Public Nuisance, Biometric Information, Claim Reserving, EPLI, Business Interruption, Green Construction, Builders Risk, Contract Terms and Conditions, Valued Policy Laws, Subrogation Laws, and Lessons from Losses.

Featured Topics

Looks Like Inflation Is Sticking Around. What Do We Do Now? [Part 3 of 3]
Factors beyond economic inflation have buffeted the insurance industry for several years. Here’s a look at the current inflation environment, the impact on the industry – and suggestions for insurers’ success.
Timothy Fletcher, Ridge Muhly
Mass Shootings Are on the Rise: Are “Main Street” Businesses in the Crosshairs?
See our 8 factors to help insurers assess the potential exposure. We expect the coverage arena to continue to evolve and for policy wording to be further formalized. Our desire is to start a conversation about the potential impact of mass shootings from both a public safety and risk management perspective.
Timothy Fletcher, Maria Slowinski
Pickleball – More Than Just the Fastest Growing Sport
In the U.S. pickleball is sweeping the nation. Basketball courts are being taken over by pickleball games, and tennis courts are being converted. As communities struggle to keep up with the demand, why should the insurance industry be concerned about one of America’s fastest growing sports?
Jeffrey Weisel
AI Is Here. What Does it Mean for the Insurance Industry?
The wind behind AI’s sails is both powerful and lasting, bringing with it rapid and dramatic change. How and in which ways the industry responds will largely shape its future, with those companies best able to harness AI’s potential also being the ones to reap the economic benefits it portends to bring.
Timothy Fletcher

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Loss Memo tool for clients to report P&C claims.

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