Claims Focus

How do you want to stay informed?

Claims Focus

Our publication for claims assessors

The online newsletter Claims Focus is aimed at claims assessors in Life, Critical Illness, Disability, and Health insurance. Read about medical and legal market trends and communication topics with a clear focus on the claims perspective as well as best practice ideas on how to fairly and timely handle claims cases.

Recent editions include the following topics:

  • Pain psychology
  • Visual impairment claims
  • Managing depression claims
  • Cognitive biases
  • Results of the Gen Re Claims Consistency survey

Target group: Claims assessors and other interested employees in Life/Health insurance

Distribution: Online

Fee: Free of charge for Gen Re clients

Registration: Please get in touch with your local Gen Re contact


Anke Siebers joined the Gen Re Business School in 2005. As an Insurance Education Consultant, she is responsible for the international Business School seminars, webinars and publications in Life/Health underwriting and claims. Being a psychologist, Anke has a professional core interest in mental health topics and a personal passion for international projects.

Do you have any questions? Please don’t hesitate to get in touch with us.