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Claims Academy

Claims Education is the foundation of excellent risk management.

Claims Academy

The Claims Academy is designed to assist Gen Re clients in navigating the complexities of Life & Health claims work.

  • Claims professionals are provided with access to tools they can confidently apply in the claims management process, while building skills and knowledge.
  • The training includes self-paced, interactive sessions, providing reference guides, case studies, and tools as a means to assist with covering the basics – and complexities – of claims management.
  • Claims professionals across all skill types will find something helpful in the Academy to broaden their skills with knowledge and tools.

About the Academy

Overview

Watch Fionna Kossmann, Global Claims Manager, talk about the benefits of the Gen Re Claims Academy.

How Does the Claims Academy Work?

The course content is structured according to key topics within modules – and reinforced through quizzes and activities to ensure the attendee has grasped the key components of each module. To see the training questions and other details, contact us by clicking the button at the bottom of this page.

Benefits of the Online Platform

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Bespoke-designed online educational content for closed groups

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Self-paced content learning

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Easily-managed access that also ensures privacy and confidentiality

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Intuitive user interface that guides the participant through the learning journey

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Interface remembers where the user last left off and picks up from there

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Progress shown via dashboard

Related Content

Publication
The Importance of Continuing Education for Claims Assessors
Best-in-class Claims organizations require knowledgeable, responsive, critical thinking claims professionals who understand the products they adjudicate to ensure the promise made at the time of sale is fully realized.
Lisa Hall January 18, 2022
Read More
Publication
The Latest in Obstructive Sleep Apnea
Approximately one billion people across the globe are estimated to have Obstructive Sleep Apnea, making it the most common respiratory-related sleep disorder. Learn more about this medical condition including risk factors, how it’s diagnosed, complications, treatments and future therapies.
Dr. Jonah Fox December 05, 2024
Read More
Publication
Investigating Foreign Deaths – Risks and Challenges
Foreign death claims pose unique risks and challenges for Life insurers, as they often involve complex legal and procedural issues across different jurisdictions. Insurers can mitigate the risks and protect themselves against potential fraud by ensuring they have robust controls in place.
Jason Weesner November 19, 2024
Read More
Publication
Multiple Sclerosis – Something Old, Something New
As one of the most common neurologic conditions within the young adult population, MS is a major driver of disability and healthcare costs. Here’s an overview of the disease and update of medications and treatments, especially for Life & Health claims professionals.
Dr. Jonah Fox September 05, 2024
Read More
Publication
The Impact of Mental Health on Life & Health Claims
There is good evidence that when care is managed in a sympathetic and clearly structured manner the outcomes are better, with few people developing chronic difficulties. Read about best practices for claims professionals.
Lisa Hall May 15, 2023
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Gen Re is ready to assist our clients with detailed Claims Training. Let us know if you would like to schedule a presentation to see more of the Academy.