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Claims Specialist

Shape Your Future With Us

General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conduct business as Gen Re.

Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance industries. Represented in all major reinsurance markets through a network of more than 40 offices, we have earned superior financial strength ratings from each of the major rating agencies.

General Reinsurance Africa Ltd (a subsidiary of General Reinsurance AG) currently offers an excellent opportunity for a Claims Specialist in our Cape Town office.

Your Role

This position reports to the Claims Manager for the Life Health Claims Team. The Claims Specialist will be responsible for the delivery of the Gen Re claims proposition in South Africa and sub-Saharan Africa. This includes, but is not limited to, the assessment of reinsurance liability, training development and delivery, audit activities as well as representing the company by way of presentations and seminars at various Gen Re and industry meetings and conferences as requested.

The Claims Management team exists to assist in the Company’s management of profitable reinsurance business. It does this by:

  • Making correct claims decisions including which claims are valid & which are not valid and which claims can be rehabilitated.
  • Undertaking focussed research, which will generate competitive advantage through superior understanding of risk.
  • Creating an image of the company as a thought leader through client meetings, articles and presentations.
  • Monitoring client claims management practices and ensuring they remain rigorous.

Position Responsibilities
  • Assess and administer claims from a variety of product lines, including Life, Critical Illness and Disability Claims according to the Gen Re Claims philosophy and standards
  • Provide Claims support to the new treaty quotation process
  • Support the marketing of Gen Re Claims service and expertise
  • Develop and implement the Gen Re Claims training programme
  • Participate in client audits, evaluating procedures and suggesting potential improvements
  • Build on the existing relationships of the Gen Re Claims Team’s Internal and External Clients
  • Conduct research and remain up to date with latest claims trends across the globe
  • Produce articles and presentations for Gen Re publications and events
  • Maintain Industry involvement through membership of relevant industry committees

Your Profile

  • Excellent oral and written communication skills
  • Ability to produce quality work in a timely manner
  • Ability to work both independently, and in a team environment
  • Strong analytical skills
  • Ability to work in challenging situations, multi-task, flexible, adaptable and self starter
  • Strong attention to details
  • Highly developed interpersonal skills
  • Ability to remain calm under pressure
  • Solid software skills
  • Fluent English, a second language would be advantageous

Additional relevant information
  • At least 5 years of experience assessing claims in a life insurance or reinsurance company
  • Excellent knowledge of the South African Insurance market
  • University degree in Occupational Therapy and/or relevant work experience
  • Occasional business travel may be required
  • Work from home and remote working options available

Responsibilities continue to grow and evolve throughout one’s career at Gen Re. Our employees enjoy a strong work/life balance, flexibility, a quality work environment, comprehensive benefits and a competitive compensation structure. We are continually committed to strengthening our employees’ professional skills, industry knowledge and personal growth.

If you are interested in this position, please submit your CV together with details of your salary expectations and your earliest possible starting date to In your cover letter please let us know what interests you about the role and why you think you would be right for the position.

Candidates must be legally eligible to work in South Africa. Preference will be given to previously disadvantaged candidates.

Closing Date: 30 July 2020

Please note, only successful applicants will be contacted.


Human Resources

Our Address

2nd Floor, South Wing, Granger Bay Court, Granger Bay, V&A Waterfront,
Cape Town, 8002 (South Africa)
P. O. Box 444 Cape Town, 8000 (South Africa)

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