Moving The Dial On Mental Health

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We believe there is more our industry can do to support people living with mental health conditions. Our passionate team of global experts is working to share their knowledge, challenge existing practices and develop new solutions to help foster a more inclusive approach to mental health.

Global Chief Claims Officer - Life & Health

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Pat is Gen Re’s Global Chief Claims Officer, responsible for the claims risk management leadership for Gen Re's Life & Health organization. This includes oversight of the claims discipline in 44 offices in 23 countries with breadth of knowledge encompassing Group and Individual Disability, Life, Critical Illness, Medicare Supplement and Long Term Care products. Pat utilizes her significant industry experience to help clients manage risk and improve business performance. Pat studied at Capella University and earned both a B.A. and M.A. in Psychology from Washington International University.

Dr. Chris Ball

Consulting Medical Officer

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Dr. Chris Ball is a Consultant Psychiatrist and has worked with Gen Re for 20 years. In addition to providing underwriting and claims advice, he contributes to product development, education and training, and the development of underwriting manuals. Formerly Chris was Clinical Director with the South London and Maudsley NHS Trust. His interest in mental health and insurance medicine developed after initial training in primary care.

Mary Enslin

Life/Health Segment Claims Manager

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Mary Enslin is the Segment Claims Manager for Gen Re’s Life & Health business in Canada, South Africa, United Kingdom and Ireland. She can answer your queries on claims trends and research and advise on Life, Disability, Critical Illness, Long Term Care and Health products. She is a qualified Occupational Therapist and has a special interest in the impact of mental health and long-term disability on work.

Lisa Hall

Claims Executive

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Lisa is a Life & Health Claims Executive. In her role she focuses on Research and Development, providing input on cutting-edge occupational and medical developments. Her industry background encompasses a wide spectrum of leadership roles crossing Individual Disability, Group Long Term and Short Term Disability, Absence Management products and programs, as well as vocational services. Lisa is a Certified Rehabilitation Counselor with more than 30 years of claims industry experience.

Annika Luckmann

Global Senior Underwriter

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Annika Luckmann works as a Senior Global Underwriter and Medical Research Specialist for Global Underwriting and R&D, Cologne. As a psychologist and neuroscientist, she combines an appreciation for research with a keen eye to assess complex risks and conducts global quality control and assurance. Annika contributes to the development of Gen Re’s underwriting manuals, focusing on medical risks with a particular spotlight on mental health. In addition, she provides research, consulting, and support for international clients.

Johannes Schmidt

Claims Management

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Johannes Schmidt (Psychologist, M.Sc.) is an experienced psychological assessor who has been working in the Claims Management Team Cologne since 2018. In addition to his numerous lectures and articles, his focus is on the examination of complex and legally contentious medical issues.

Thea Weyers

Regional Chief Underwriter

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Thea Weyers is the Regional Chief Underwriter of Gen Re South Africa. She is a qualified Occupational Therapist and has been with Gen Re for 12 years. She joined the Gen Re Underwriting team in 2010 as a senior underwriter. Thea moved to the Business Development team in 2019 where she spearheaded Gen Re’s mental health framework development, and the shift to simplified and digitized products in our client base. Prior to joining Gen Re she worked at a direct insurer as a disability claims assessor.

Zoe Woodroffe

Head of Pricing and Research, UK & Ireland

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Zoe Woodroffe heads up Gen Re UK & Ireland’s Pricing and Research team. She is responsible for pricing delivery and general research and development across group and individual product lines. Zoe has over 10 years’ experience in the UK re/insurance market and has held numerous pricing and business development roles. Zoe is a Fellow of the Institute & Faculty of Actuaries.

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The Depression Claims Wizard – A Gen Re Digital Tool for Depression Claims Management

Gen Re is passionate about sharing our mental health expertise with our clients and launched the Depression Claims Wizard – a new digital tool designed to assist claims assessors in deepening their understanding of depression claims. We believe, the DCW is a unique and helpful addition to any claims assessor’s toolkit, allowing them to manage depression claims with confidence.

Dr. Sandra Mitic, Mary Enslin May 12, 2022

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The Impact of Climate Change on Mental Health

Climate change is one of the most significant challenges facing humanity today. However, the impact of climate change on mental health is a relatively new area of research, and it is increasingly gaining attention. We explore the impact of climate change on both, the life and non-life insurance industry.

Mary Enslin August 22, 2023

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The Impact of Mental Health on Life & Health Claims

There is good evidence that when care is managed in a sympathetic and clearly structured manner the outcomes are better, with few people developing chronic difficulties. Read about best practices for claims professionals.

Lisa Hall May 15, 2023

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A Seat for Psychology at the Pain Management Table

Chronic pain is a leading cause of disability. The article discusses the increasing demand for pain psychologists for insurance claims and explores the importance of assessing the whole person when managing chronic pain-related claims.

Lisa Hall, Dr. Jonah Fox November 08, 2022

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The Impact of COVID-19 on Life & Disability Claims Departments – Results of a Gen Re Survey in the UK Market

Acknowledging World Mental Health Day, we summarise key findings of a survey on the impact of COVID-19 conducted by Gen Re. The survey identified the level of changes to claims processes, increased claims volumes and related impact on working hours.

Grace Cairns October 10, 2022

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We believe there is more our industry can do to support people living with mental health conditions. Our passionate team of global experts is working to share their knowledge, challenge existing practices and develop new solutions to help foster a more inclusive approach to mental health.

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