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Operations Management

Ready to excel? Increase your company’s operational excellence with the Operations Management seminar.

Operations Management: Date to come

The increasing complexity of operational responsibilities has been challenging the way insurance companies manage their business processes.

This programme provides underwriting and claims team leaders with practical guidance and tools to organise, coordinate, and optimise core processes within their teams. Focus is placed on the increasing complexity of operational responsibilities and the skills required to manage them effectively. Topics covered include:

  • Process mapping and optimisation
  • Capacity and resource management
  • Change management
  • Team development
  • Regulation, AI, customer centricity
  • Underwriting/Claims consistency

Interactive sessions encourage participants to apply concepts directly to their own work environment, ensuring that operational know how is both actionable and sustainable.

Target group: Team Leaders and project managers in L/H underwriting and claims

Location: The event will run on‑site in Cologne, Germany

Seminar fee: get in touch

Registration: Please get in touch with your local Gen Re contact

 

Anke Siebers joined the Gen Re Business School in 2005. As an Insurance Education Consultant, she is responsible for the international Business School seminars, webinars and publications in Life/Health underwriting and claims. Being a psychologist, Anke has a professional core interest in mental health topics and a personal passion for international projects.

Do you have any questions? Please don’t hesitate to get in touch with us.