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How to Make the Right Income Protection Claims Decisions
By Mary Enslin and Clio Lawrence Jan 13, 2021 English
The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery, but...
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Finding a Way Forward for Disability Income Insurance in Australia - Our Thoughts on a Future Product Offering [Part 2 of series]
By Viviane Murphy Dec 17, 2020 English
Our Individual Disability Income Insurance (IDII) Taskforce has been conducting preliminary workshops with some clients to demonstrate our activation points for a new, sustainable approach to an IDII product design and framework. It’s part of an ongoing...
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The “Epidemic” of Mental Disorders - Rhetoric and Reality
By Dr. Chris Ball Dec 14, 2020 English
Mental health has become a big topic of discussion in the media. Headlines describing mental health problems at epidemic levels are common - and many come from “research” cited by insurers. We know antidepressant prescription rates have doubled in high...
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The U.S. Critical Illness Market Remains Strong
By Kayla Rooney Dec 11, 2020 English
The results from our latest annual U.S. Critical Illness Insurance Market Survey are worth a look as favorable trends continue. 46 companies participated in this year’s survey, with the results representing 81 products that are currently in the market....
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