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Claims Management - Life on the Frontline
By Mary Enslin and Clio Lawrence Aug 18, 2020 English
Life insurance is no longer the quiet, predictable backwater it once was. In emerging and established markets everywhere, competition around product design, innovation, and customer service is rife. Meanwhile, claimants are discerning and ready to challenge...
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Changes in Cancer Classification - How Do They Impact Critical Illness Insurance?
By Tim Eppert Jul 14, 2020 English Français
What is a cancer - and what is not? While the answer to this question is obvious in many cases, it is not always straightforward. A disease is deemed as malignant or cancerous when there is an uncontrolled growth of cells that is invasive, i.e., the cells...
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Visual Analytics - Seeing Is Believing
By Andre Meyer Jun 10, 2020 English Français Español
“The purpose of computing is insight, not numbers.” This quote from the mathematician Richard W. Hamming resonates today because the challenges around understanding and analysing huge amounts of data have grown significantly over the last few years. Even...
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Series: Claims FocusTool for the Times – Art and Smart of Claims Triaging
Issue: May 19, 2020 Disability English
Increased claims volume, employees with multiple jobs, social media influence and regulatory pressure make claims assessment more complex. Gen Re has developed the “Claims Triaging Tool” to meet these challenges and support claims managers in their work.
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