Contributors
Mary Enslin
Life/Health Global Claims Manager, Cologne
Mary Enslin is a Global Claims Manager for Gen Re’s International Life & Health business. She can answer your regional and global queries on claims trends and research, as well as advise on Life, Disability, Critical Illness, Long Term Care and Health products. She has a special interest in the impact of mental health and long-term disability on work.
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Comment prendre les bonnes décisions en matière de gestion des sinistres prévoyance
By Mary Enslin and Clio Lawrence Apr 12, 2021Français
Le parcours clients est devenu un élément crucial en Prévoyance, et ce à juste titre. La clé d’un parcours réussi réside dans une expérience rapide, précise et positive en cas de demande d’indemnisation. Sur ce point, les assureurs ont fait de grandes...
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Claims Focus 2020
Issue: Feb 22, 2021English
This issue of Claims Focus looks at the increasing digitalisation in the medical world as well as the world of work and the related opportunities for claims management. It also features first results of the Gen Re International Claims Consistency Survey.
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How to Make the Right Income Protection Claims Decisions
By Mary Enslin and Clio Lawrence Jan 13, 2021English
The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery, but...
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Gestion des demandes d’indemnisation - La vie en première ligne
By Mary Enslin and Clio Lawrence Dec 14, 2020Français
L’assurance-vie n’est plus le secteur tranquille et prévisible qu’elle était autrefois. La concurrence en matière de conception des produits, d’innovation et de service à la clientèle est omniprésente sur les marchés émergents et établis du monde entier....
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