Perspective

Contributors

Fionna Kossmann

Life/Health Claims Manager, Cape Town

Fionna Kossmann qualified as an Occupational Therapist from the University of Cape Town. She has worked in clinical practise with both adults and children in a hospital in rural South Africa, as well as in a special needs school for children with intellectual impairment. Fionna joined Gen Re as a claims assessor in 2011 and works in the Cape Town office. Amongst assessing claims and conducting audits, she is passionate about training for claims assessors.

  • Tool for the Times – Art and Smart of Claims Triaging

    Issue: May 19, 2020|English

    Increased claims volume, employees with multiple jobs, social media influence and regulatory pressure make claims assessment more complex. Gen Re has developed the “Claims Triaging Tool” to meet these challenges and support claims managers in their work.

    Read More
  • Claims Focus 2019, No. 2

    Issue: Dec 31, 2019|English

    Tool for the Times – Art and Smart of Claims Triaging / How Does Advanced Analytics Work in the Claims World? / Visual Analytics – The Purpose of Computing Is Insight, Not Numbers / Digitalisation & Co. – Comments on Further Training Processes in Claims...

    Login Required - Client Only Read More