Contributors
Clio Lawrence
Life/Health Claims Manager, London
Clio Lawrence is a Claims Manager for Gen Re Life/Health UK and Ireland. She is responsible for the assessment and management of Life, Critical Illness, Terminal Illness and Income Protection claims.
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How to Make the Right Income Protection Claims Decisions
By Mary Enslin and Clio Lawrence Jan 13, 2021English
The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery, but...
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Gestion des demandes d’indemnisation - La vie en première ligne
By Mary Enslin and Clio Lawrence Dec 14, 2020Français
L’assurance-vie n’est plus le secteur tranquille et prévisible qu’elle était autrefois. La concurrence en matière de conception des produits, d’innovation et de service à la clientèle est omniprésente sur les marchés émergents et établis du monde entier....
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Claims Management - Life on the Frontline
By Mary Enslin and Clio Lawrence Aug 18, 2020English
Life insurance is no longer the quiet, predictable backwater it once was. In emerging and established markets everywhere, competition around product design, innovation, and customer service is rife. Meanwhile, claimants are discerning and ready to challenge...
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Verhaltensökonomik und Leistungsregulierung – eine gewinnbringende Verbindung?
Issue: Feb 27, 2019Deutsch
Eine der interessantesten wissenschaftlichen Disziplinen ist die Verhaltensökonomik. Jeder kennt das Phänomen der Verlustaversion – wir haben eine Neigung Verlust abzuwenden und den Status quo zu erhalten. Der Artikel steckt aus UK-Sicht einen ersten...
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Property/Casualty
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