Contributors
Clio Lawrence
Life/Health Claims Manager, London
Clio Lawrence is a Claims Manager for Gen Re Life/Health UK and Ireland. She is responsible for the assessment and management of Life, Critical Illness, Terminal Illness and Income Protection claims.
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Claims Focus 2021, No. 1
Issue: Jul 16, 2021English
Cognitive Bias – How Our Minds Distort Our Reality / Results of the Gen Re International Claims Consistency Survey: Part 2 / A Mental Health Claims Dialogue
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Comment prendre les bonnes décisions en matière de gestion des sinistres prévoyance
By Mary Enslin and Clio Lawrence Apr 12, 2021Français
Le parcours clients est devenu un élément crucial en Prévoyance, et ce à juste titre. La clé d’un parcours réussi réside dans une expérience rapide, précise et positive en cas de demande d’indemnisation. Sur ce point, les assureurs ont fait de grandes...
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Claims Focus 2020
Issue: Feb 22, 2021English
This issue of Claims Focus looks at the increasing digitalisation in the medical world as well as the world of work and the related opportunities for claims management. It also features first results of the Gen Re International Claims Consistency Survey.
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How to Make the Right Income Protection Claims Decisions
By Mary Enslin and Clio Lawrence Jan 13, 2021English
The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery, but...
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Capital Management
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