Our Perspective

• Digital Innovation Starts With Picking the Right Ideas

  By Dan White, Managing Partner, Ninety Consulting (guest contributor)|March 09, 2021|English

  Where should the innovation focus for insurers be in 2021, and what lessons can be learned from the unprecedented year it follows? The insurance industry response during COVID‑19 - offers of flexible premiums or free added-value services, such as mental...

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  Morbidity and Mortality Trends During Times of Economic Downturn

  By David Hatherell and Tanya van Niekerk |February 03, 2021|English | Español

  The effects of the COVID‑19 pandemic have been discussed widely and in depth, with lockdown measures and restrictions on travel and trading having a severe impact on the global economy. It is therefore essential the insurance industry investigates these...

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  How to Make the Right Income Protection Claims Decisions

  By Mary Enslin and Clio Lawrence |January 13, 2021|English | Français

  The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery,...

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  The “Epidemic” of Mental Disorders - Rhetoric and Reality

  By Dr. Chris Ball |December 14, 2020|English | Français

  Mental health has become a big topic of discussion in the media. Headlines describing mental health problems at epidemic levels are common - and many come from “research” cited by insurers. We know antidepressant prescription rates have...

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  COVID-19 Crisis - Forecast for UK Income Protection Market to Remain Cloudy

  By Joan Coverson |December 03, 2020|English

  The Income Protection (IP) market should brace itself for more COVID-19-related claims, as the second wave of the pandemic continues to unfold and the government’s job retention schemes gradually unwind. An indication of the profound uncertainty...

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• Cigarettes - Why One-a-Day Won’t Keep the Doctor Away

  By Ross Campbell|December 01, 2020|English

  Many smokers of five-a-day or fewer cigarettes, or those who have cut down while trying to stop, believe the occasional cigarette causes them little or no harm. Dual users of vaping products and tobacco also imagine their lowered intake of smoke reduces...

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