Our Perspective
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Improving Disability Claims Management Using Chatbots
By Andre Meyer and Roman Hannig June 26, 2018English
The wave of digital technology may feel overwhelming at times but it brings enormous innovative potential. Among insurers there’s a clear trend to use chatbots to further develop digital communication channels. Chatbots are “digital helpers”...
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Leveraging Digitisation to Grow the Market
By Jules Constantinou November 10, 2017English Deutsch
Society is experiencing change brought about by the rapid convergence and transformation of many factors, amongst them the physical, the biological and the digital spheres. Access to greater computing power and new technologies will exponentially accelerate...
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It’s Time to Future-Proof Your Data, Systems and Culture
By Karin Brendel and Andres Webersinke September 05, 2017English
The long-term prospects of most Life and Health insurers are going to be determined by their ability to transition from a product-based approach to a customer-centric value proposition. But, if they’re going to make that leap, insurers will have...
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Digitisation in the Insurance Industry - Opportunities for the Application Process
By Annika Tiedemann and Carsten Giese August 25, 2017English Deutsch
Digitisation has spread to every aspect of our personal and professional lives - including, of course, the insurance industry. It affects all sorts of different areas: from interfaces with end-customers and brokers, to wearables like fitness trackers...
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Blockchain - What Is It Good for?
By Ross Campbell August 08, 2017English
Much is said about blockchain technology, and how it will change how business operates. As with any new technology, a gap exists between understanding the theory and seeing the practical applications. But it should be no surprise that blockchain technology...
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Can Big Data Spell the End of Uncertainty?
By Bernhard Wolters July 17, 2017English
Big data applications are increasingly shaping our everyday lives, making trends more transparent and patterns more predictable. Like insurance, science, notably medicine, is equally subject to the novel possibilities and demands resulting from big...
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