Our Perspective

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  A Study on Personal Umbrella Loss Drivers

  By Paul Wagner and Nabaneeta Sirkar |February 01, 2021|English

  “Good judgment comes from experience, and a lot of that comes from bad judgment.” – Will Rogers Based on public filings, we know many U.S. companies experienced an increase in Personal Umbrella claims severity leading up to 2020....

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  Mandate or Encourage? The Employer Decision on COVID-19 Vaccination of Employees

  By Jill Tumney |January 27, 2021|English

  After nearly a year of making difficult employment decisions, businesses across the U.S. face one more question: Should I make COVID‑19 vaccinations mandatory or voluntary for returning employees? As the vaccine rolls out and workplaces reopen, employers...

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  Chatbot, Your Time Is Now! - Utilising Technology to Connect With Customers

  By Ross Campbell |January 26, 2021|English

  The lasting impact of COVID‑19 on commerce and trading is an issue for the future. While old routines may quickly resume as restrictions lift, there may be lasting changes to the ways we get things done. The pandemic impact showed the importance of...

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  How to Make the Right Income Protection Claims Decisions

  By Mary Enslin and Clio Lawrence |January 13, 2021|English

  The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery,...

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  It’s Finally 2021. How Will the Events of 2020 Influence Our Way Forward?

  By Kara Raiguel |January 12, 2021|English

  Like many of you in early 2021, I am still processing the events of 2020 and what they mean for us as insurers and individuals. I hope your families and loved ones are physically and mentally healthy as we move into a new year, with hope for opportunities...

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  Finding a Way Forward for Disability Income Insurance in Australia - Our Thoughts on a Future Product Offering [Part 2 of series]

  By Viviane Murphy |December 17, 2020|English

  Our Individual Disability Income Insurance (IDII) Taskforce has been conducting preliminary workshops with some clients to demonstrate our activation points for a new, sustainable approach to an IDII product design and framework. It’s part of...

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