Our Perspective
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How to Make the Right Income Protection Claims Decisions
By Mary Enslin and Clio Lawrence January 13, 2021 English
The customer journey has rightly become crucial in Income Protection (IP), and key to that journey is a fast, accurate and positive claims experience. Insurers have made huge strides in achieving this, frequently supporting their clients’ recovery,...
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It’s Finally 2021. How Will the Events of 2020 Influence Our Way Forward?
By Kara Raiguel January 12, 2021 English
Like many of you in early 2021, I am still processing the events of 2020 and what they mean for us as insurers and individuals. I hope your families and loved ones are physically and mentally healthy as we move into a new year, with hope for opportunities...
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Finding a Way Forward for Disability Income Insurance in Australia - Our Thoughts on a Future Product Offering [Part 2 of series]
By Viviane Murphy December 17, 2020 English
Our Individual Disability Income Insurance (IDII) Taskforce has been conducting preliminary workshops with some clients to demonstrate our activation points for a new, sustainable approach to an IDII product design and framework. It’s part of...
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Piloting PAI Health - How Effective is the PAI App at Motivating Health Improvement?
By Tasneem Harnekar December 16, 2020 English
Earlier this year before the world changed and COVID-19 became our new reality, Gen Re launched a company-wide, international pilot with our collaboration partner PAI Health to study the impact that engaging with the customised activity level designed...
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PFAS and Microplastics - The Next “Toxic Torts” on the Horizon?
By Tim Fletcher December 15, 2020 English Chinese
For a number of years, Gen Re has maintained “Pollution Coverage Rulings & Maps,” a publication to inform clients of developments regarding the absolute pollution exclusion, the owned property exclusion and other related topics, such...
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The “Epidemic” of Mental Disorders - Rhetoric and Reality
By Dr. Chris Ball December 14, 2020 English
Mental health has become a big topic of discussion in the media. Headlines describing mental health problems at epidemic levels are common - and many come from “research” cited by insurers. We know antidepressant prescription rates have...
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