Our Perspective

  • Life, Death, Lapses and Loyalty

    By Andres Webersinke |January 15, 2012|English

    Life insurance is different from most other products or services in that the purchaser is never going to “enjoy” its benefits. That’s because those benefits come with morbidity or mortality. Yet customer loyalty is important and insurers...

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  • Social Media - A Mine of Claims Information

    By John Butler |January 10, 2012|English

    When we think of investigative claims techniques, what usually springs to mind are grainy photo images taken during covert surveillance. In fact, claims experts today are more likely to start their investigation on the Internet, before reaching for...

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