Our Perspective
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Smart Technology Works for Older People, Too
By Ross Campbell September 19, 2018English
New technologies offer insurers the opportunity to build more engaged relationships with their customers. Fitness-linked insurance programmes, for example, are attractive to active people who have access to technology and a desire to use it. While wearables...
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How Insurers Can Prepare for the Impact of Digitisation on Employment
By Roman Hannig July 03, 2018English
The way we all work is being shaped by digitisation. The employment lexicon, for example, includes new terms - gig, cloud and crowd working. The effect of digitisation on traditional jobs and workers prompted the German Federal Ministry of Labour and...
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Improving Disability Claims Management Using Chatbots
By Andre Meyer and Roman Hannig June 26, 2018English
The wave of digital technology may feel overwhelming at times but it brings enormous innovative potential. Among insurers there’s a clear trend to use chatbots to further develop digital communication channels. Chatbots are “digital helpers”...
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Leveraging Digitisation to Grow the Market
By Jules Constantinou November 10, 2017English Deutsch
Society is experiencing change brought about by the rapid convergence and transformation of many factors, amongst them the physical, the biological and the digital spheres. Access to greater computing power and new technologies will exponentially accelerate...
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It’s Time to Future-Proof Your Data, Systems and Culture
By Karin Brendel and Andres Webersinke September 05, 2017English
The long-term prospects of most Life and Health insurers are going to be determined by their ability to transition from a product-based approach to a customer-centric value proposition. But, if they’re going to make that leap, insurers will have...
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Digitisation in the Insurance Industry - Opportunities for the Application Process
By Annika Tiedemann and Carsten Giese August 25, 2017English Deutsch
Digitisation has spread to every aspect of our personal and professional lives - including, of course, the insurance industry. It affects all sorts of different areas: from interfaces with end-customers and brokers, to wearables like fitness trackers...
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